Motorola "REF" and Error Codes (2024)

CODE

Description

DI

The Dl code is a reboot on Motorola DCT receivers (digital receivers), which indicates a Guide Update. This reboot normally takes between 15 minutes to 1 hour but may take longer depending on the size of the update. DO NOT power down the box, this will restart the reboot process. This reboot may occur on every similar TV receiver within your home. If the Dl code does not clear after 4 hours, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

DUI or DMI

This code is associated with the video interface that ‘talks to’ the TV before it sends a display signal. The code may briefly appear on the cable box when the TV is first powered on but should then disappear.

If the code remains displayed on the digital receiver, check all TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc.) and the coax cable at the wall outlet for any loose or damaged connectors. If the codes do not clear, power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

HUNT/FR1/FR2 - HUNT, FR1 or FR2

These codes indicate the box is searching for signal and generally require no action. The codes on the LED display should clear within a couple of minutes. If the codes remain, power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E00

This is not an actual error but indicates normal conditions after initializing the box. No action is required.

E01

This code indicates the need to restore out-of-band signal to the digital receiver. Please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support in resolving this error.

E02

This code indicates an initialization error and the digital receiver requires a power cycle to recover. Power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E07

This code indicates a ROM verification failure and the digital receiver requires a power cycle to recover. Power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E08

This error indicates Faulty RAM, ROM, EEPROM, or POST Failure. Please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E09

This error indicates a dead battery or memory has been reinitialized. Please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E11

This error indicates an Invalid Unit Address. Please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E13

This error means a boot initialization Failure. If this is the first time you are seeing this error, there should be no issues. To clear the error, power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E14

This error means a System Startup Failure. If this is the first time you are seeing this error, there should be no issues. To clear the error, power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E16

This error code means a bad flash number is specified for the Initiate Flash routine. To clear the error, power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E17

This error code means a bad platform validation step number has occurred. To clear the error, power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

E68

The code indicates the digital receiver has a communication fault or the communication path has been corrupted. To clear the error, power-cycle the receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again. If the code persists, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

All Other Error Codes

If you do not see your specific error code listed above, please try these steps to attempt to resolve your issue:

• Login to your account and verify your account is active.
• Confirm you subscribe to the level of service you are trying to access.
• Verify there are no past due balances.
• Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15-20 seconds, then plug in the power cord again.

If the specific error condition remains unresolved, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.